Free Returns & Exchanges
We stand behind our designs and want you to be satisfied with your Hera Mythras purchase.
We will always strive to take care of you fairly and honestly.
What Can I Do if I Lose One Earring?
In-Store
Bring the items you wish to return in new, unused, and unaltered condition with a receipt or proof of purchase. Our Associates will assist you with your return. If you're making an exchange, they can ensure your fit and size.
Online
Free for Orders Shipped Within the U.S.Use the Return & Exchange Form provided in your original shipment. Follow the rest of the steps using our online returns portal below.
An Item May Be Returned or Exchanged As Long As it Complies with Our Policies
Begin Your Return/Exchange
Step 1
Complete the Return & Exchange Form You Received with Your Shipment
Step 2
Be Sure to Include the Filled-Out Returns & Exchange Form or Proof of Purchase with your Package
Step 3
Create a Return Label Using Our Returns Portal Create a Return Label Print & Affix the created Return Label, As Well As the "Return Label ID" Located on the Front of the Packing Slip, to the Outside of Your Package.
Step 4
Ship Your Package Using the Options Available on the Label Instructions. Please Allow Up to 15 Business Days From Delivery for Processing.
Our Returns & Exchange Policy
We guarantee your complete satisfaction with our product, or you may return or exchange items within 15 days from the date of shipment with a Return Merchandise Authorization.